Veeraj Foundation is a not-for-profit working in education, health & nutrition, and environment.
We value every rupee you entrust to our mission. This page explains how cancellations and refunds are handled for
donations, event/workshop registrations, and merchandise sold to support our programs.
1) Donations
As per our charitable mandate, voluntary donations are generally non-refundable. However, we will consider a refund in the following bona-fide cases:
Mistaken/duplicate donation (same amount charged more than once).
Technical/payment gateway error resulting in incorrect charge.
Unauthorized transaction (card/net-banking/UPI used without donor consent).
Incorrect amount entered and reported to us within 48 hours of the transaction.
Important: If a donation is refunded, any issued donation receipt (including 80G, if applicable) becomes void and must not be used for tax benefit.
2) Events, Camps & Workshops
Cancellation by participant: Full refund if requested ≥ 7 days before the start; 50% refund if requested 3–6 days before; no refund within 48 hours of start.
Rescheduling: Transfer your seat to another batch/date (subject to availability) up to 48 hours before start.
Cancellation by us: If we cancel or materially reschedule, you may opt for a full refund or a free transfer.
3) Merchandise (Fund-raising Goods)
Return/replace within 7 days of delivery for manufacturing defects or transit damage (unused, with tags/packaging).
Size/style exchanges subject to stock; shipping may be chargeable.
Custom or made-to-order items are not eligible for return unless defective.
4) How to Request a Refund/Cancellation
Email us with subject “Refund/Cancellation Request” and include:
Full name and contact number.
Transaction details: date, amount, mode (UPI/Card/Net-Banking), last 4 digits of card (if card), and reference/UTR/transaction ID.
Reason for refund/cancellation with any supporting proof (screenshots, bank message).
5) Processing, Timelines & Deductions
Verification window: 3–5 working days to validate the request.
Refund timeline: Once approved, refunds are initiated within 7–10 working days. Bank posting times may vary.
Mode: Refunds are processed only to the original payment method.
Charges: Non-recoverable gateway/transaction fees or courier costs (if any) may be deducted.
6) Exceptions
Requests received beyond reasonable investigation periods (typically > 30 days) may be declined.
Benefits already availed (e.g., event participation, used merchandise) are not refundable.
Fraudulent/abusive claims will be rejected and may be reported to the payment provider.
7) Your Consent
By donating, registering for our activities, or purchasing merchandise, you agree to this policy and our Terms & Privacy Policy available on our website.
